Limited Warranty - All Product Lines

Product Type Product Series Warranty Period Optional Extended Warranty
VFD ES Three Years See PTCPP statement below
VFD SD Three Years
VFD SDE Two Years Add additional 8% per year of extended warranty
VFD 2XD Two Years
VFD 1LH Two Years
VFD 3LH Two Years
VFD DX Two Years
Phase Converter Phase Perfect® One Year Three Years with add-on at time of purchase
Remote Uplink Phase Connect One Year Add additional 8% per year of extended warranty
Parts All 90 Days None
Transducers N/A Guaranteed at Initialization None

Limited Warranty

Phase Technologies warrants to our customer that the products listed herein will be free from defects in material and workmanship from the date of purchase through their warranty period. This warranty covers both parts and labor (at Phase Technologies) through their warranty period from the date of purchase by the original owner. Phase Technologies will repair or replace (at our option), at no charge, any part(s) found to be faulty during the warranty period specified. The warranty repairs must be performed by/at a Phase Technologies Authorized Service Center or at Phase Technologies LLC, Rapid City, SD.

Obligations of Customer

  1. The original Bill of Sale must be presented in order to obtain "in-warranty" service.
  2. Transportation to Phase Technologies or an Authorized Service Center is the responsibility of the original purchaser. Return transportation is provided by Phase Technologies in the domestic U.S. only.
  3. Installations must comply with all national and local electrical codes.
  4. Any products returned to Phase Technologies must follow the Phase Technologies RMA Procedure

Exclusions of the Warranty

This warranty does not cover any of the following: accident, misuse, fire, flood, and other acts of God, nor any contingencies beyond the control of Phase Technologies, LLC, including water damage, incorrect line voltage, improper installation, missing or altered serial numbers, and service performed by an unauthorized facility. Phase Technologies’ liability for any damage caused in association with the use of Phase Technologies’ equipment shall be limited to the repair or replacement only of Phase Technologies’ equipment. No person, agent, distributor, dealer, or company is authorized to modify, alter, or change the design of this merchandise without express written approval of Phase Technologies, LLC.

Forum Selection

Any suit, claim, or cause of action arising from this document or any Phase Technologies product, will be governed by the laws of the State of South Dakota. It is agreed that jurisdiction and venue for all disputes will be the federal or state courts of South Dakota.


Phase Technologies’ Consumer Confidence Program (PTCCP)

The Consumer Confident Program (hereafter referred to as “PTCCP”), provides a third year of protection for the Phase consumer. The PTCCP applies 12 months from the date of installation or 18 months from the date of manufacture. After the expiration of the first year, Phase Technologies’ standard two-year limited warranty begins. * Under the PTCCP, eligible products may be returned, refunded, or replaced within the first year, without explanation, if the product:

  • Is in like-new condition
  • does not have damage or abnormal wear and tear

As the consumer all you need to do for a return, refund or exchange is call Phase Technologies Customer Support at 866-250-7934 to request an RMA (Return Merchandise Authorization). You must have an RMA number before you return the product. Once you have an RMA #, write the number on the outside of the return package and ship to Phase Technologies within 7 business days of the RMA submission.

Upon receipt of your package, and pending approval, the cost of the item will be refunded or exchanged via the same method used to purchase the product. The only cost to the consumer is the shipping costs.

The PTCCP is exclusive to the following products: ES3R-A; SD002R; SD003R; SD005R and products shipped on or after January 1, 2023.