Phase Perfect Reliable Power Guarantee

The Phase Perfect line of products delivers quality three-phase power anywhere. The Performance and Enterprise lines of phase converters manufactured in Rapid City, SD are depended on to keep critical machines running. Be it an elevator, HVAC system, machine tool, or any critical equipment, Phase Technologies understands having reliable power is essential.

All Phase Perfect products are covered by our Reliable Power Guarantee for 1 year from the date of purchase. Here’s what that means

  1. We will fix any defect in materials or workmanship free of charge; and
  2. We will fix any accidental or inadvertent damage after charging a small deductible.

We want our customers to be safeguarded against surges, lightning, and malfunctions of connected equipment. This guarantee may be extended up to 5 years on any in-warranty Phase Perfect and applies retro-actively to any systems manufactured on or after January 1, 2023.

How the deductible works

Phase Technologies, LLC will perform a diagnosis of the system and if product issues are present that are determined not to be defects in materials or workmanship, the appropriate deductible amount will be requested from the customer prior to repair or replacement of the system. Repair or replacement will be at the sole discretion of Phase Technologies, LLC.

Up to 2 components in the Minor Deductible Components List may be replaced for the minor deductible amount per repair. Repairs that involve components not contained on the Minor Deductible Components List, or that require replacement of more than 2 listed components will be subject to the major deductible amount.

Deductible Amounts

Product Line Models Standard Warranty Minor Major
PTS 003, 005, 007, 405, 407 $0.00 $100.00 $200.00
PTE 230 V 007, 010, 015, 020 $0.00 $125.00 $300.00
PTE 460 V 407, 410, 415, 420 $0.00 $125.00 $300.00
PTE Voltage-Doubling 207, 210, 215, 220 $0.00 $175.00 $400.00
PT 230 V, 7.5 - 20 HP 007, 010, 020 $0.00 $175.00 $400.00
PT 230 V, 30 - 75 HP 030, 040, 050, 060, 075 $0.00 $475.00 $1000.00
PT 460 V, 7.5 - 20 HP 407, 410, 415, 420 $0.00 $175.00 $400.00
PT 460 V, 30 - 75 HP 430, 440, 450, 460, 475 $0.00 $475.00 $1000.00
PT 460 V, 100 - 175 HP 4100, 4150, 4175 $0.00 $675.00 $1300.00
Minor Deductible Components List
Control Board
Fan
Contactor
DC Power Supply
Add-on Options: On/Off Switch, MCCB, Surge Protection

Obligations of Customer

  • Proof of coverage must be presented at time of service.
  • Any products returned to Phase Technologies must follow the Phase Technologies RMA Procedure.
  • Transportation of RMA products is the responsibility of the customer.
  • Installations must comply with all national and local electrical codes and must be completed by a licensed electrician.

Additional Details

The price of extending the Reliable Power Guarantee is subject to change and is available through Phase Technologies sales department or authorized distributors.

Systems less than one year old that have an extended warranty can be upgraded to the Reliable Power guarantee for an additional cost.

Exclusions of the Warranty

All exclusions within the standard Limited Warranty apply. Phase Technologies, LLC. may grant exceptions to the Standard Limited Warranty exclusions for product damage, in Phase Technologies, LLC’s sole discretion. Damage that would typically be covered by insurance policies will not be granted an exception, including, but not limited to, fire or water damage. No exception will be granted to field repairs or attempted field repairs performed by someone other than Phase Technologies or an Authorized Phase Technologies Technician. No more than two repairs will be covered per system. All covered repairs must occur at a facility specified by Phase Technologies, LLC.