Phase Technologies variable frequency drives on the assembly floor in Rapid City, South Dakota
Home  /  Support  /  RMA
Returns & Warranty Service

RMA Procedure

Every warranty service, repair, or return of a Phase Technologies product runs through this process. Have the serial number, invoice, sales order, or purchase order number ready before starting.

No returns are accepted without an RMA number

Equipment or parts arriving without an authorized RMA number and Phase Technologies service documentation are subject to shipping rejection and may be disposed of.

See requirements
Five Steps

How The RMA Process Works

Steps 1 through 4 are the RMA request form itself. Step 5 is what to do once your RMA number is approved. Select any step to jump to its full instructions.

1Step 1 of 5

Contact Information

RequiredName, email, and phone. Have the serial number, invoice, sales order, or purchase order number on hand before you start.

Start the request with your contact details. This is the person Phase Technologies contacts about approval, evaluation results, and disposition — so use a line that will be answered.

Contact Information
Credit follows the billing addressIf the return is approved and credit is issued, credit will be issued to the party listed under the billing address in Step 2 — not to the contact named here.
Rather talk to someone first?
Phone
605-343-7934
8:00am – 5:00pm Mountain, Monday through Friday.
RMA Questions
Status of a submitted request or an issued RMA number.
2Step 2 of 5

Billing & Shipping

ShortcutTick “Same billing and shipping address” and the second block fills itself.

Two addresses are collected: the party that receives credit, and the branch or site the product ships from. Company name, phone, country, state or province, city, street address, and postal code are required on both.

Billing Address
Shipping / Branch Address
Distributor returnsIf you are a distributor returning on an end customer's behalf, the billing address is normally yours and the shipping address is the branch or job site holding the product.
3Step 3 of 5

Product Information

At least one requiredThe form will not submit until one product or part has been added.

Add every item on this return. There are two kinds of line item, each added with its own button — one entry per serial number.

No products added yet — at least one product or part is required.
4Step 4 of 5

Return Requirements

Signature requiredAll acknowledgments plus name, date, and a signature are required before the form will submit.
System Return Requirements
  • 1.1 All equipment returns are required to have an authorized RMA number and Phase Technologies service ticket number.
  • 1.2 Any equipment or part returned without the above are subject to shipping rejection and will be returned at the owner's expense.
  • 1.3 Any warranty service or repair must follow this RMA process and requires an authorized RMA number.
  • 1.4 If you have warranty questions on your specific model, you can find the information in the back of each product manual.
Part Return Requirements
  • 2.1 Part returns must be made within 90 days of purchase to receive warranty consideration or refund.
  • 2.2 All returns are subject to inspection and MUST be returned in Phase Technologies packaging, properly boxed to receive warranty consideration.
  • 2.3 Misused/mishandled parts will not receive warranty consideration.
  • 2.4 Returns must be unopened, in like-new condition and properly packaged to be considered for a refund.
  • 2.5 Restocking fees apply if a return is approved.
  • 2.6 Parts RMA request form must be completely filled out in order to receive warranty consideration or refund.
I acknowledge that I have read the Limited Warranty Policy, Obligations of Customer, and Exclusions of the Warranty and agree to comply with them. *
I understand that products determined to be without manufacturer defect will be returned. *
I have read and agree to comply with the Shipping and Returns Policy. *
5Step 5 of 5

Package & Ship

DeadlineShip within 7 business days of RMA submission.
Ship Returns To
Phase Technologies — RMA Unit
222 Disk Drive
Rapid City, SD 57701

Write the RMA number clearly on the outside of the box or on the shipping label.

Include a copy of the approved RMA and the completed inspection form inside the package.

  • Return in Phase Technologies packaging, properly boxed. All returns are subject to inspection.
  • Part returns must be unopened and in like-new condition to be considered for a refund.
  • If your drive is being returned for repair, do not include the pressure transducer.
  • If your drive is being returned for credit and a pressure transducer was included with the original purchase, the transducer must also be returned. Missing components may be deducted from the return credit.
  • Installations must comply with all national and local electrical codes.
What happens after it arrives

Found Warrantable

Faulty parts are repaired or replaced at our option at no charge, or the product is eligible for replacement. Return transportation is provided by Phase Technologies.

Found Non-Warrantable

Returned as is, repaired against an accompanying purchase order, or discarded — at your discretion, and at the full cost of parts and labor.

Credit & Refunds

Any credit due is issued back to the original purchase order within 15 business days of receipt, less applicable fees. Refunds or exchanges go back via the original payment method.

Coverage

The Limited Warranty

Authorized

Service Only

Repairs performed at Phase Technologies or an Authorized Service Center.

Inbound

Customer Pays

Transportation to Phase Technologies is the responsibility of the original purchaser.

Return

We Pay

Return transportation of warranty-covered product is provided by Phase Technologies.

Why Warranties Get Denied

  • The product was not found defective on receipt and evaluation.
  • Abuse or damage unrelated to materials or workmanship — water damage, lightning strike, power surge, physical abuse.
  • Faults caused by improper programmable settings.
  • Failure due to application or installation conditions — insufficient incoming power, improper wire sizing.
  • Installation not compliant with national and local electrical codes.

Evaluate equipment thoroughly before returning it — these are the reasons most warranties are denied.

Not Sure It's A Warranty Issue?

Most faults are settled on the first call. Talk to a technician before you pull the drive off the wall.

Call ServiceSupport Center