Phase Technologies RMA Procedure

Warranty Repair and Returns

Complete these two steps or fill out the form below.

Step 1: Complete the proper RMA form for your product

ES3R, ES3R-A, SD002, SD003, SD005, SD202, SD203, SD205
Includes required INSPECTION FORM
ES/SD RMA and INSPECTION Form
All Other VFD's or Phase Converters
RMA Form
Parts or Accessories
Parts Warranty Request Form

Step 2: Contact the Service Department to get your RMA and Service Ticket numbers

866-250-7934 - Select option “2” or email rma@phasetechnologies.com

Please Note:

All equipment returns are required to have an authorized RMA number and Phase Technologies service ticket number.
Any equipment or part returned without the above are subject to shipping rejection and will be returned at the owner's expense.
Any warranty service or repair must follow this RMA process and requires an authorized RMA number.
If you have warranty questions on your specific model, you can find the information in the back of each product manual or download it here.

Phase Technologies RMA Form

No returns are accepted without an RMA number issued by Phase Technologies.
Return authorization and disposition is granted at Phase Technologies discretion and is subject to evaluation upon arrival.
Please see Phase Technologies Return Policy included on this form for further details.

Contact Information

Name *

Email *

Phone *

Reference #

I am an authorized Phase Technologies distributor.

*Are you the original purchaser?

Yes

Credit will be issued to the party listed under the billing address.

Billing Address

Same billing and shipping address.

Name *

Phone *

Country *

State / Province *

City *

Address *

Building or Suite #

Postal Code *

Shipping/Branch Address

Name *

Phone *

Country *

State / Province *

City *

Address *

Building or Suite #

Postal Code *

System Return Requirements

1.1 All equipment returns are required to have an authorized RMA number and Phase Technologies service ticket number.

1.2 Any equipment or part returned without the above are subject to shipping rejection and will be returned at the owner's expense.

1.3 Any warranty service or repair must follow this RMA process and requires an authorized RMA number.

1.4 If you have warranty questions on your specific model, you can find the information in the back of each product manual.

Part Return Requirements

2.1 Part returns must be made within 90 days of purchase to receive warranty consideration or refund.

2.2 All returns are subject to inspection and MUST be returned in Phase Technologies packaging, properly boxed to receive warranty consideration.

2.3 Misused/mishandled parts will not receive warranty consideration.

2.4 Returns must be unopened, in like-new condition and properly packaged to be considered for a refund.

2.5 Restocking fees apply if a return is approved.

2.6 Parts RMA request form must be completely filled out in order to receive warranty consideration or refund.

I acknowledge that I have read the Limited Warranty Policy, Obligations of Customer, and Exclusions of the Warranty and agree to comply with them. *

I understand that products determined to be without manufacturer defect will be returned. *

Returns must be received with 15 business days of form submission. *

Name *

Date *

Signature *