Phase Technologies Product Service

Have your serial/invoice/sales order/purchase order number available for the fastest service.

Read Frequently asked questions

Problems with a product, or to order parts

Service Department
866-250-7934 - Select option “2”

Installation or setup questions

Sales Department
866-250-7934 - Select option “1”

Warranty repair and returns
IMPORTANT NOTE: 09/22/2021
The RMA process has changed, please ensure you are using one of the forms below.

Step 1: Complete the proper RMA form for your product

ES3R, ES3R-A, SD002, SD003, SD005, SD202, SD203, SD205
Includes required INSPECTION FORM

All Other Products
RMA Form

Step 2: Contact the Service Department to get your RMA and Service Ticket numbers
866-250-7934 - Select option “2” or email

Main Office
222 Disk Drive
Rapid City, SD 57701
United States

(866) 250-7934 • Toll-free
(605) 343-7934 • Local
(605) 343-7943 • Fax

Business Hours
8:00am to 5:00pm, Monday through Friday (Mountain Daylight Time)
Closed Saturday and Sunday

Email Us

  • All equipment returns are required to have an authorized RMA number and Phase Technologies service ticket number.
  • Any equipment or part returned without the above are subject to shipping rejection and will be returned at the owner's expense.
  • Any warranty service or repair must follow the RMA process above and requires an authorized RMA number.
  • If you have warranty questions on your specific model, you can find the information in the back of each product manual or download it here.