Shipping and Returns

Shipping

We ship to anywhere in the continental United States. Phase Perfect® products ordered online will be shipped at the expense of Phase Technologies with the following exclusions: predelivery notification, residential delivery, and lift gate service.

Build and delivery times are listed on individual product pages. All times are estimated and subject to change. Items listed as in-stock may ship the same day if ordered by 12pm MST M – F. Please call or email for expedited build and/or shipping options.

All Phase Perfect® Enterprise models as well as Original Phase Perfect® models up to and including 20 Horsepower rated models ship via ground. All models 30 Horsepower or greater ship via freight. Rain hoods for PT407R, 410R, 415R, and 420R ship in a separate box.

Variable Frequency Drives ship subject to the terms of your agreement with Phase Technologies.


Returns

All Phase Technologies products are built-to-order. Because every product is custom, returns are not accepted without a restocking fee.

  • New/Uninstalled items may be returned within 90 days with a 20% restocking fee.
  • Installed items, if demonstrated to be undersized, may be returned for credit toward a larger item within 30 days with a 20% restocking fee.

All shipping costs to be paid by buyer. All other items may be returned for warranty evaluation or repair only.

No unit will be accepted without a return authorization. More information on RMA’s can be found at:  www.phasetechnologies.com/support.

All refunds will be credited within 5 - 7 business days.