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Warranty, Shipping & Returns

Phase Technologies warrants to our customer the products listed herein will be free from defects in material and workmanship from the date of purchase by the original purchaser through the end of the warranty period. Return windows, restocking fees, and eligibility conditions vary by product series. This page lists the standard warranty period, additional coverages, and the return policy for every Phase Technologies product line. All returns require an RMA issued by Phase Technologies before shipment.

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Limited Warranty Program Coverages Return Policy By Series Return Authorization Exclusions Forum Selection

Limited Warranty

Warranty & Return Policy By Series

Series Standard Warranty Period Additional Warranty Coverages Return Window Restocking Fee Conditions
Phase Converters
Phase Perfect®PT • PTE • PTR (Residential Pro) One Year ✓ 60 Days 0% Exchange for larger product only.
Variable Frequency Drives
ES • SD Three Years ✓ N/A N/A Discontinued
AD (Alpha Drive)OD (Omega Drive) Three Years ✓ 60 Days 0% Products must be in new condition in original factory packaging.
LHX Two Years — 60 Days 0% Products must be in new condition in original factory packaging.
DXL Two Years — 60 Days 0% Products must be in new condition in original factory packaging.
1LH • 3LH • DX • 2XD • SDX Two Years — N/A N/A Configured VFD panels are ineligible for return.
Motor Starters
SS • MS — — 60 Days 20% Products must be in new condition in original factory packaging.
Motor Protection
SW • DV — — 60 Days 20% Products must be in new condition in original factory packaging.
Parts & Accessories
SVK • Service Parts 90 Days — 90 Days 0% Returned service order parts must be in new & uninstalled condition.
Phase Connect (Remote Uplink) One Year — 60 Days 0% Products must be in new condition in original factory packaging.
Transducers Guaranteed at Initialization — N/A N/A Pressure Transducers are ineligible for return.
No series match that filter
Field Repair Of In-Warranty Products
Original factory components may be returned for credit within 90 days of the associated service part sales order date for successful field repairs of in-warranty products.

Additional Program Coverages

PPP
Phase Purchase Protection

Eligible products may be returned or exchanged under the return policy in Part 2 below. Contact Customer Support for an RMA before returning. Return shipping costs apply. After the first year, the standard two-year limited warranty begins.

Reliable Power Guarantee
Phase Perfect®

Every Phase Perfect includes one year of protection against defects, power surges, lightning, and most accidental damage. Covered repairs are either free or subject to a low fixed deductible, helping minimize unexpected downtime. Coverage can be extended for up to five years on eligible systems.

Warranty Terms

This warranty covers both parts and labor incurred by Phase Technologies, or an authorized Phase Technologies Service Technician. Phase Technologies obligations under this limited warranty, are limited to repair or replacement, at its sole discretion. All work will be performed at no charge for any part(s) or product found by Phase Technologies to be faulty during the warranty period. The warranty repairs must be performed by/at a Phase Technologies Authorized Service Center or at Phase Technologies, LLC headquarters in Rapid City, SD, in order to qualify for warranty coverage.

Shipping & Returns

1.

PT products are only eligible for exchange for a larger product in the event the initial product is determined to be undersized for the intended application. An off-setting purchase must be placed for the original return to be processed.

2. Service Part Return Policies
  • Service parts must be returned within 90 days of the service sales order date.
  • IGBTs and Pressure Transducers are ineligible for return.
  • Service parts must be returned in new & uninstalled condition. If service parts were installed, they are no longer eligible for return.
  • Original factory installed components may be returned for warranty evaluation for repairs conducted in the field on products that are still within the factory warranty period.
  • Field installation of IGBTs are only warrantable if installed by an authorized Phase Technologies repair technician.

Return Authorization & Customer Obligations

  • An RMA must be issued by Phase Technologies before any product is returned.
  • The original Sales Order must be presented to initiate a return or to obtain “in-warranty” service.
  • Any products returned to Phase Technologies must follow the Phase Technologies RMA Procedure.
  • Transportation of RMA products is the responsibility of the customer.
  • Returns received without an RMA, or outside the return window for the series, may be refused.
  • Installations must comply with all national and local electrical codes.

General Terms

Exclusions of the Warranty

This warranty does not cover any of the following: accident, misuse, fire, flood, and other acts of God, nor any contingencies beyond the control of Phase Technologies, LLC, including, but not limited to, water damage, incorrect line voltage, improper installation, missing or altered serial numbers, and service performed by an unauthorized facility. Phase Technologies’ liability for any damage caused in association with the use of Phase Technologies’ equipment shall be limited to the repair or replacement of Phase Technologies’ equipment and will not extend to any incidental, special, indirect or consequential damages. No person, agent, distributor, dealer, or company is authorized to modify, alter, or change the design of this merchandise without express written approval of Phase Technologies, LLC.

Additional/premium warranty coverages are provided for specific products, including but not limited to, the PPP and Phase Perfect RPG. Proof of additional coverage must be presented by the customer.

Forum Selection

Any suit, claim, or cause of action arising from this document or any Phase Technologies product, will be governed by the laws of the State of South Dakota. Jurisdiction and venue for all disputes will be in the federal or state courts of South Dakota.

Questions

Questions on a specific order, return, or warranty claim can be directed to Customer Support or (605) 343-7934.